Below are some common concerns of our customers before making a purchase. If you have other questions, please just send it to info@shopeom.com

Q: Can I add my prescription to any pair of glasses?

A: Most EOM frames can be customized with your prescription just for you! Some frames are not eligible for prescription lenses and the option will not show up on the product page. Only single vision lenses at this time, not bifocals or progressives.

Q: What is included in my lenses?

A: The standard and premium lens options come standard with UV protection and anti-glare, water resistant, and scratch resistant coatings. The included Anti-Blue Light lenses block out 90%% of harmful blue light rays.

The Premium Rx is recommended for any prescription with a SPH between -3.25 and -5.00 for cosmetic purposes so that your lenses are not thick.

Q: How long will it take to get my glasses?

A: For non-prescription: Please allow 2 days to process your order. Domestic delivery is between 4-5 business days and up to 20 days for international. 

For prescription eyewear: Please allow 14 business days to process and customize your eyewear. Domestic delivery is between 4-5 business days and up to 20 days for international. 

 

Q: Can you process an expired prescription?

A: No. We are unable to process expired prescriptions. We recommend getting an eye exam every 2 years to monitor your vision and eye health.

Q: What is your return policy for customized prescription eyewear? 

A: All prescription glasses are eligible for return within 30 days of receiving for STORE CREDIT ONLY

Q: What is a PD and why do I need it?

A: For the most part, yes. Please note that the color and pattern may vary with multicolored, tortoise or wooden style frames.

Q: Do you accept vision insurance?

A: We do not accept insurance. However, you might be able to contact your insurance provider for a reimbursement using your receipt sent to you via email. This is not a guarantee

Q: Do you take HSA?

A: Yes, we do!

Q: Do you offer a warranty for my prescription glasses?

A: There is a 30-day warranty included in case of any damages or scratches and is applicable to the lenses only. The warranty will not cover damage caused by accidents, negligance, or improper care.

 

 

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